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Krimmple is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Myntra does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Myntra rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

Krimmple is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

If you receive an e-mail, a call from a person/association claiming to be from Myntra seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Myntra or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Myntra customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Myntra. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Myntra in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that, Myntra and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Myntra email id only.

To make your shopping experience easier and simpler, 'My Cashback' will be replaced by PhonePe. PhonePe wallet can be used on Myntra and other PhonePe partners. To use your PhonePe balance, you will have to activate/verify your PhonePe account

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

• Tap on MyOrders
• Choose the item to be Returned
• Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

• NEFT - 1 to 3 business days post refund initiation
• Myntra Credit - Instant
• Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
• “PhonePe wallet” – Instant
  

Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Myntra accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

**Bangalore

Survey Numbers 231, 232 and 233, Soukya Road, Samethanahalli Village,
Anugondanahalli Hobli,
Hoskote Taluk,
Bangalore-560067

**Hyderabad

Flipkart India Pvt.Ltd, Sy no 696, Gundlapochampally Village, Medchal Mandal, ranga reddy Dist, Secunderabad-501401

**Maharashtra

Survey nos. 42/2, 42/3, 51/2, 51/3, 51/4, 51/5B (old survey no.51/5A+B), 51/5A+6B, 51/5B+6A, 51/6, 57/17, 57/18, in K-square Industrial Park, Before Padgha Toll Naka, Nashik – Mumbai Highway, After Pushkar Mela Hotel, Kurund village, Bhiwandi, Maharashtra – 421101

**Kolkata

INSTAKART SERVICES PRIVATE LIMITED, Stellar FC, L.R. KHATIAN NO.5820, J.L. NO.11,MOUZA-BELUMILKI, BLOCK- SERAMPORE UTTARPARA,P.S- SERAMPORE,GRAM PANCHAYAT, PEARAPUR, HOOGHLY (D)- 712223

**Haryana

Block C, Embassy Industrial Parks Private Limited, Village Pathredi, Tehsil -Manesar, Gurugram(D) Haryana, INDIA- 122413

To redeem Krimmple Points, you will have to continue shopping with us on App/M-site/Website. In case, you don’t have access to the App/Website or M-site, don’t worry, your Myntra Points are safe with us, whenever you get access of these Platforms in future, you can redeem the same (unless points have not expired)